SWITCHLEADS LLC PRIVACY POLICY

Last updated: March 8, 2026

SwitchLeads LLC operates as a lead marketing platform connecting property lead sources with licensed real estate professionals. We are not a real estate brokerage, settlement service provider, or party to any real estate transaction.

This Privacy Policy applies to SwitchLeads LLC ("We", "Our", "Us"). This Privacy Policy explains how we collect, use, and share the personal information that we gather on our websites and subdomains, or through your use of our products and services, including the SwitchLeads platform and mobile application (together, "Sites"). By continuing to use our Sites, you agree to the terms of this Privacy Policy.

This Privacy Policy solely applies to our information collection, use, and disclosure practices for personal information that we process for our own purposes and means.

Our Privacy Policy does not apply to the practices of any wholesalers, licensed real estate agents or brokers, or other real estate professionals to whom we may act as a processor or service provider. If you are a party to a transaction facilitated through our platform and want to learn more about how a wholesaler or real estate professional processes your personal information, you should contact that respective party directly for their applicable privacy policy.

What Types of Personal Information Do We Collect?
How Do We Use Personal Information?
How Do We Share Personal Information?
How Do We Respond to 'Do Not Track' Signals?
Cookies
Your Privacy Choices
International Transfers of Data
Children's Privacy
Change of Control
Security and Data Retention
Data Breach Notification
Accessibility
Policy Changes
Contact Information

What Types of Personal Information Do We Collect?

Information You Give Us. You may give us information by signing up for an online account, submitting leads or property information through our platform, entering information through our online forms or surveys, contacting us through our live chat or support service, or contacting us by phone or email for information or customer service.

The categories of information we collect include:

Contact information, such as name, address, location, email address, and telephone number
Online identifiers, such as IP address, cookies, username, and password
Professional, employment, or transaction information, such as your role (wholesaler, licensed real estate agent or broker, or investor), company affiliation, license numbers where applicable, property details associated with submitted leads, and any other information required to verify your qualifications or facilitate a lead referral on our platform
Financial information, such as payout account details, tax identification numbers (e.g., W-9 information), and transaction history, to the extent necessary to process commissions and payouts upon a retail close

Information We Automatically Collect. Like many website operators, we collect information that your browser sends whenever you visit our Sites.

This includes Log Data, such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics, and whether you reached our page via a social media or email campaign. This information may be collected via several technologies, including cookies, web beacons, clear GIFs, canvas fingerprinting, and other means. You can control cookies in your browser to enable or disable them.

Information We Collect From Third Parties. If you access our Sites through third parties (e.g., Facebook or Google), or if you share content from our Sites to a third-party social media service, the third-party service will send us certain information about you if the third-party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third-party service. We may also receive lead and property information from wholesalers, real estate data providers, or referral partners who submit leads on behalf of property owners or investors.

How Do We Use Personal Information?

We use your personal information as follows:

To provide you with the services on our platform, which involves receiving and managing real estate leads, marketing those leads to qualified licensed real estate agents and brokers, and tracking transactions through to close
To calculate, process, and disburse commission payouts to wholesalers and referral partners at the agreed fixed percentage upon a verified retail close
To facilitate communication between wholesalers, licensed real estate agents and brokers, investors, and other real estate professionals participating in lead referrals on our platform
To verify the identity and qualifications of platform participants, including wholesalers submitting leads and licensed real estate professionals receiving leads
To track the status of submitted leads and closings in order to administer our pay-at-close compensation model accurately
To market our products and/or services to you
To analyze Sites usage and improve the services offered
For market research, project planning, and troubleshooting problems
To provide you with employment opportunities
For detecting and protecting against error, fraud, or other criminal activity, including the detection of duplicate leads, fraudulent closing claims, or unauthorized use of platform data

With Transaction Parties, Platform Users, and Partners. We may share your name, professional affiliation, and contact information with other registered platform users as necessary to facilitate a lead referral. For example, if you are a wholesaler who has submitted a lead, we may share your contact information with a licensed real estate agent or broker receiving that lead, and vice versa. We may share your professional information with the public with your consent, such as in testimonials or case studies. You can opt out of non-transactional sharing by customizing your privacy and visibility settings within your account, or by emailing us at [email protected].

Affiliates and Service Providers. We share your information with our third-party service providers and subcontractors as required to offer you our products and services. These service providers may include cloud hosting providers, analytics providers, customer support platforms, payment processors, CRM platforms, and infrastructure vendors that process information solely on our behalf.

Third-Party Links and Websites. Our Sites may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

Disclosures Required by Law. We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal information in order to comply with any legal obligation, to enforce or apply our terms and conditions and other agreements, to protect our rights, property, or safety, or to protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and transaction verification.

How Do We Respond to 'Do Not Track' Signals?

Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Some browsers transmit "Do Not Track" (DNT) signals. Because there is no uniform industry standard for interpreting DNT signals, our Sites do not currently respond to DNT settings.

However, where required by applicable law, we will honor valid Global Privacy Control (GPC) signals as a request to opt out of the sale or sharing of personal information.

Cookies

To make our Sites and services work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login or other preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another.

Google Analytics. We use Google Analytics to understand how visitors interact with our Sites. We use the information we get from Google Analytics only to improve this site. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Please refer to Google's Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on.

You may wish to restrict the use of cookies. Please be aware that some features of our Sites may not function correctly if you disable cookies. Most modern browsers allow you to change your cookie settings. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful:

Advertising and Cross-Context Behavioral Advertising. We do not sell personal information for monetary value. We do not use personal information collected on our Sites for cross-context behavioral advertising and do not share personal information with third parties for targeted advertising across different websites or services. Any analytics tools we use are solely for internal performance measurement and service improvement.

Third-Party Analytics and Tracking Technologies. We use third-party analytics and similar technologies to understand how visitors interact with our Sites. These technologies may automatically collect information such as IP address, browser type and version, device identifiers, pages visited and time spent, and referring URLs. We currently use Google Analytics for website performance and usage analytics. We do not permit these providers to use information collected through our Sites for their own independent marketing purposes. You may control analytics cookies through our cookie consent tools (where applicable) or through your browser settings.

Your Privacy Choices

Please contact us if you would like to request access and/or make any changes to your personal information.

Marketing Opt-Out. We may use your personal information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe instructions provided in any email we send, or you can contact us using the contact details provided in the "Contact Information" section below. You will still continue to receive service-related messages concerning lead referrals and payouts associated with your account (unless we have indicated otherwise).

SMS/Text Message Communications. By providing your phone number and opting in to SMS communications, you consent to receive text messages from SwitchLeads LLC. These messages may include lead status updates, payout confirmations, and customer support communications. Message and data rates may apply. Message frequency varies based on account activity. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further texts. To re-enroll, reply START or contact us at [email protected]. For help, reply HELP to any message or contact our support team. Opting out of marketing SMS messages will not affect your receipt of transactional messages required to service your account, unless you separately request that we cease all communications.

Third-Party Marketing. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties' direct marketing purposes. To make such a request, please contact us using the contact details provided in the "Contact Information" section below.

Nevada Privacy Rights

Do Not Sell My Personal Information. Nevada consumers have the right to opt out of the sale of the consumer's personal information. To make such a request, please contact us using the contact details provided in the "Contact Information" section below.

California Privacy Rights

If you are a California resident, you may have the following rights under California law:

The right to request access to the categories and specific pieces of personal information we collect about you
The right to request deletion of personal information we have collected from you
The right to request correction of inaccurate personal information
The right to opt out of the sale or sharing of personal information
The right to limit the use of sensitive personal information (if applicable)

To exercise any of these rights, please contact us at [email protected].

California "Do Not Sell or Share My Personal Information." California residents have the right to opt out of the sale or sharing of their personal information, as those terms are defined under California law. We do not sell personal information for monetary compensation. However, to the extent our use of analytics or advertising technologies is considered "sharing" under California law, you may submit a request to opt out at any time by emailing us at [email protected].

We will process verified requests in accordance with applicable law.

Colorado Privacy Rights

If you are a Colorado resident, you may have the following rights under the Colorado Privacy Act (CPA):

The right to access personal data we hold about you
The right to correct inaccurate personal data
The right to delete personal data we have collected from you
The right to data portability (to obtain a copy of your data in a portable format)
The right to opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects

Virginia Privacy Rights

If you are a Virginia resident, you may have the following rights under the Virginia Consumer Data Protection Act (VCDPA):

The right to confirm whether we are processing your personal data and to access that data
The right to correct inaccuracies in your personal data
The right to delete personal data provided by or obtained about you
The right to obtain a copy of your personal data in a portable format
The right to opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling

To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 45 days, with the option to extend by an additional 45 days when reasonably necessary. If we decline to act on your request, you may appeal our decision by contacting us at the same address.

Texas Privacy Rights

If you are a Texas resident, you may have the following rights under the Texas Data Privacy and Security Act (TDPSA):

The right to access and obtain a copy of your personal data
The right to correct inaccuracies in your personal data
The right to delete personal data we have collected from you
The right to data portability
The right to opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling

Other State Privacy Rights

Residents of states including, but not limited to, Connecticut, Montana, Oregon, and Utah may also have similar rights under their respective state privacy laws, including rights to access, correct, delete, and port their personal data, and to opt out of certain processing activities. If you are a resident of any state with applicable consumer privacy rights not specifically listed above, please contact us at [email protected] and we will work to honor your rights in accordance with applicable law.

International Transfers of Data

This application is intended for consumers in the United States. Any data that you provide to us may be accessed, shared, or processed by our offices, located in the United States, and service providers located in the United States, if such data transfer is necessary for the specific purpose for which you submitted your data (such as the provision of services under a written contract).

This may entail a transfer of your personal information across international borders. Data protection standards may differ and be lower than the standards enforced in your jurisdiction. We maintain appropriate safeguards as required by applicable law for any personal information transferred internationally, and as required by applicable law, will seek your consent prior to such transfers.

Children's Privacy

The Sites are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us using the contact details provided in the "Contact Information" section below. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

Change of Control

Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization, or other change in control. If we sell, merge, or transfer any part of the business, part of the sale may include your personal information.

Security and Data Retention

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. For example, when possible, we use encryption to transfer and store data. However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of personal information obtained through the Sites, we cannot ensure or warrant the security of any information you transmit to us.

We retain information from or about you for so long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the duration of any active lead referral or payout obligation, and for any period thereafter required by applicable tax, financial, or legal record-keeping obligations. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of services provided, the nature and length of our relationship with you, the status of submitted leads and closed transactions, mandatory retention periods provided by law, and the applicable statute of limitations.

Data Breach Notification

In the event of a data breach that compromises the security, confidentiality, or integrity of your personal information, SwitchLeads LLC will notify affected users in accordance with applicable state and federal law. Where required, we will provide notice without unreasonable delay and, in most cases, within 30 to 60 days of discovering the breach, depending on the requirements of your state of residence. Notification may be provided via email to the address associated with your account, written notice, or, where permitted by law, through a prominent notice on our Sites. Notice will include a description of the nature of the breach, the categories of information involved, steps we are taking to address the breach, and recommended steps you may take to protect yourself. If you believe your account or personal information has been compromised, please contact us immediately at [email protected].

Accessibility

SwitchLeads LLC is committed to ensuring that this Privacy Policy and our related communications are accessible to all users. If you have a disability and require this Privacy Policy in an alternative format — such as large print, audio, or another accessible format — please contact us at [email protected] and we will work to accommodate your request in a timely manner.

Policy Changes

We may change our Privacy Policy at any time. We encourage you to periodically review this Privacy Policy to ensure you are familiar with the most current version.

Contact Information

If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at:

Email: [email protected]